Privacy Policy Biker 112

The importance of this privacy policy

Biker112 attaches great importance to the protection of your privacy and personal data when using our app and/or our website. We will therefore only process your personal data in accordance with the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "GDPR") and the other relevant applicable legal regulations.

With this privacy policy ,Biker112 would like to point out to you, as a data subject within the meaning of the GDPR, and as a user of our app and our website any processing operations and your rights as a user.

By using our website, you are deemed to be familiar with and accept our privacy policy . Where necessary, we will ask you,as a user,for explicit, free, unambiguous and specific permission to carry out certain processing operations when using our app.

Our privacy statementmay be subject to changes and amendments in the future. These will be made clear in our privacy statement. We therefore recommend that you consult this document on a regular basis. Any substantial changes will always be clearly communicated and must be the subject of a new consent, if required.

Who processes your personal data?

Data controller:
Biker112 is responsible for the use of the website. The website and the app are the property of Biker112:

Located at Doelweg 6 2990 LoenhoutBelgium
Company number: 0645.700.294
VAT number: BE 27 7390 1249 1173

Biker112 is responsible for the data processing ('data controller') and determines, eitheralone or in cooperation with others,the purpose and means of processing your personal data, always within the framework of the use of the website and its functionalities.

What personal data is processed?

Biker112 undertakes to comply with the general legal principles regarding the processing of personal data. In particular, in accordance withthe principle of minimum data processing, Biker112 will only process those data that are strictly necessary for the purposes stipulated in this privacy statement.

A list of categories of personal datathat may be processed can be found here:

  1. When contacting us via the contact form: identification data and personal data that you provide in your message.
  2. When configuring the Biker112 app: profile name and photo, e-mail address, phone number, blood group, type of bike(s) including photo of the app user and the namesof the emergency contacts, as well as theirrelationship withthe user, their e-mail addresses and phone number(s).
  3. When calculating the route, speed, distance, location etc.: identification data (name and phone number).
  4. When sending your fall: location, identification data, your personal data to the personal data of the emergency contacts that you provided when creating your Biker112 account/profile.
  5. When monitoring your use of the website: see our cookie policy at (cookies)

For which purposes will my personal data be processed?

Biker112 processes your personal data to provide you,as a user of the app and the website,with a safe, optimal and customised user experience. Biker112 processes your personal data in order to offer the functionalities of the website correctly and intuitively and, where necessary,torespond appropriately to your requests.

The processing of the data that you provide through the use of the website will only take place for the following well-defined purposes:

  1. To allow the user to contact Biker112, or to allow Biker112 to contact the user.
  2. To inform the emergency contacts when you have fallen, where and what your status is.
  3. To offer and improve our app and website.
  4. To offer customised and specific products and services on the basis ofthe information and data provided.
  5. To connectto the app, to analyse and, if necessary, customise your use of the app and website.
  6. To perform statistical and intelligence analyses.

When using the application and the connected functionalities of your device, data is also collected for statistical purposes. Such data is necessary to optimise the use of the app and website. The user often provides personal data to Biker112 and can thus exercise a certain control on its accuracy. Should certain data be incorrect or incomplete, Biker112 may decide to suspend certain functionalities pending completion or correction.

Biker112 only processes your personal data:

  1. In accordance with the purposes set out in this document or in a way that is not incompatible with this original purpose.
  2. In a proper, lawful and transparent manner in which the processing, as the case may be, is based on the following principles: consent, legitimate interest, performance of contract or a legal obligation.
  3. In a manner that is proportionate to the intended purpose.
  4. In a proper manner.
  5. During the period necessary for the purpose in question, as explained to you upon request.
  6. In a manner that includes sufficient safeguards against unauthorised access, unlawful processing and/or accidental loss or damage.

With whom do we share your personal data?

We may transfer your personal data to companies that process personal data in our name and on our behalf (known as 'processors'), to scientific institutions for researchand development, to third parties if there is a legal obligation to do so, to our commercial partners and to the police or the judicial authorities at their request, if they have the right to request suchdata.

How long do we store your personal data for?

Your personal data will be stored for as long as you have contact with us (e.g. for as long as you use our products and services,or as long as you subscribe to our newsletter.

What are your rights?

Guarantee of compliance with principles specific tothe processing of personal data.
You can contact us to exercise the following rights, in accordance with the provisions of the relevant legislation:

  1. Right to withdraw your consent to the processing of personal data, to the extent that you originally gave your consent to the processing of your personal data.
  2. Right to access, rectify, delete or request limited processing of your personal data.
  3. Right to object to processing for direct marketing purposes and/or processing on the basis of legitimate interests (such as research and development).
  4. Right to the transferability of the personal data that you have transmitted to us.

You can exercise all of the above rights by contacting us at the above address or at

  1. You have the right to lodge a complaint with the competent data protection authority (e.g. in Belgium: Data Protection Authority, rue de la Presse35, 1000 Brussels,,
  2. Right of access -right of rectification -right of erasure

If you wish to exercise your right of access/rectification/erasure, Biker112 will get back to youwithin one (1) month after receiving the request, if it has been established that you made the request yourself. The request is to be made by registered mail or by e-mail to compliance with theGDPR, we have given usersthe possibility to delete theiraccount, so that all personal data of the userswill be permanently deleted. In the main menu of the Biker112 app, userscan delete theiraccountby clicking on thebutton "profile" and then on theoption "delete account". Once they have clickedthe "confirm" button, an API call is made to delete all their personal dataand the usersand theirdata will be deleted from the app. Theirprofile, includingtheirprofile picture, photoof theirbikes, contact details, blood type, e-mail addresses and all emergency contact details, will be removed from our database.


While using the app, so-called "cookies" may be stored on your devicein order to remember certain choices of returning users. Non-functional cookies help us optimise your visit to the website, remember technical preferences and show you more relevant offers,if necessary
For more information, please refer to our cookie policy at (cookies)