FAQ Biker 112 app

Check our FAQs for an answer to the most commonly asked questions. Before contacting our support team, please browse these helpful articles. The easiest way is to search by keyword (ctrl+ f) or to browse by category.

  • Attention:

    1. Before you start your Biker112 ride, please always charge your phone battery and make sure you have a good data connection. Don’t forget to turn on the volume so that you can hear the alarm when it goes off.
    2. Our app helps you when you are in danger or when you are involved in an accident but it does not encourage reckless behaviour.
  • Info

    What is our mission?

    We want to help you prepare for your wildest adventures on your biking trip. Our app wants you to feel safe and to be able to make contact with your loved ones or the 112 emergency number when you experience a fall or have an accident.

    How do we process user data?

    Please have a look at the GDPR statement and Terms Conditions on our website to learn more about the way we process your data.

    Which bikes and bike rides can I use this app for?

    You can use this app for all types of bikes, such as mountain bikes, road bikes, e-bikes, motor bikes and much more.

  • Settings

    Can I share an account?

    No, unfortunately this is not possible.

    How do I change my username?

    Go to menu > profile > click the ‘edit’ button in the top right corner >  change name.

    How do I change my phone number or e-mail address?

    Go to menu > profile > click the ‘edit’ button in the top right corner > change the data.

    How do I add my bike(s)?

    Go to menu > My bike > press the + symbol in the top right corner > add bike.

    I can’t choose my preferred bike in the ‘My bike’ menu

    You can only choose a bike when you start a ride. You will be able to choose your bike after you click the start button in ‘start ride’.

    My ride history is not loading

    It might take a while for your history to load, especially when you had a long ride. Please be patient and make sure you have a good data connection to load the history.  If the problem persists, please reset your phone settings] .

    The fall detection is too sensitive and the alarm goes off too quickly

    If the alarm goes off too quickly and the sensor is too sensitive, please adjust the threshold. The lower your threshold, the more sensitive the alarm is. 
    Go to menu> Settings > adjust your threshold value > submit.

    How do I edit or delete settings in ‘My emergency contacts’ or ‘My bike’?

    Gently swipe to the left to edit or to delete a contact.

  • Emergency contacts

    How will my emergency contact know that I am in danger?

    When your phone suspects that you have experienced a fall or an accident, it will activate an alarm. If you do not respond to the alarm within 90 seconds, your emergency contact will get access to your current location through Google Maps and be notified that you are in danger. If the alarm goes off for other reasons, you have 90 seconds to switch it off. To turn off the alarm choose one of the options on the screen.

    How do I add an emergency contact?

    Go to menu > Emergency contacts > press the + in the top right corner. Your emergency contact will receive a link to download the free version of the Biker112 app. Please always make sure your emergency contact uses the same e-mail address that you entered under his/her details.
    You cannot start a ride without a confirmed emergency contact.

    What does my emergency contact have to do to be notified that I am in danger?

    Make sure you have entered the right emergency contact and you have selected the right emergency contact as one of your ‘preferred emergency contacts’. Both you and your emergency contact need to ensure you have a good data connection during your bike ride. When your emergency contact gets the notification that you are in danger, he/she can get in touch with you and provide you with the assistance you need.
    You can only add emergency contacts that have downloaded the free version of the Biker112 app for emergency contacts.

    How do I change my preferred emergency contact?

    When entering an emergency contact, you can click the box ‘preferred’ to add this contact as your preferred contact.
    If you want to change and unmark this contact as your preferred contact, you can do so in the emergency contact overview simply by clicking the star in the top left corner.

  • Payment & subscription

    Is the app free?

    No. For bikers, the Biker112 app is available for only €4.99/month and €35/year. The app is free of charge for emergency contacts only.

    Where do I find my purchase history?

    To review your purchase history, please check the instructions below:

  • iOS
    1. Open the Settings app.
    2. Tap your name, then tap iTunes & App Store.
    3. Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
    4. Scroll to Purchase History and tap it. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a date range.
    1. Enter pay.google.com, then log in with your desired Google account.
    2. Select “Subscriptions and services”.
    3. Select “View purchases”.

    4. If you need more help, please contact Google Play.

  • Accepted payment methods
  • Apple iOS
    1. Open iTunes on your computer.
    2. Select your username (this should be your e-mail address), and choose “Account”.
    3. Scroll down to “Purchase History” and choose “See All”.

    4. All in-game purchases are processed via iTunes. Available payment methods vary by country. For your convenience, we’ve listed the main ones below:

  • Credit cards
    iTunes cards
    iTunes Store gift certificates

    If you need more help, please contact the App store.

  • Android

      Google Play processes all purchases made via the in-game shop. Google purchase methods vary by country.

      Credit & debit cards: Visa, MasterCard, Amex, additional country-specific cards (e.g. Elo credit cards in Brazil)·
      Carrier billing: depending on the customer’s country and carrier (full list available here)·
      Google Play gift cards: available in selected countries (full list available here)·
      Google Wallet Balance: only available in the US and UK

    If it is your first time making a purchase, your chosen payment method will be added to your Google account.

  • I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

    If you suspect that there has been a fraudulent transaction on your account, you should immediately contact Apple (for iOS devices) or Google (for Android devices), as they control the transaction process.

  • iOS:

      Visit Apple support, look for "Tell us how we can help" and click on the "Get support" link. When the pop-up window appears, select "iTunes Store" and then choose the option that best fits your needs.

  • Android:

      If your problem persists, contact us. To speak to us on the phone, follow the instructions below. If the option is available, select ‘request a call’ and we will call you.

    1. Select Contact Us in the top right corner of this page.
    2. Choose the issue you need help with.
    3. Select a contact option from the list.

  • If you’re having problems getting in touch, find the Google Store number for your region.

    How can I cancel my subscription?

    The subscriptions are automatically renewed unless you cancel them. If you cancel your subscription, you can keep using it until the next billing date. If you cancel during the trial period, you might lose access to the content immediately.

  • Apple iOS
    1. Open the Settings app.
    2. Tap your name, then tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
    3. Tap the subscription that you want to change.

  • Android
    1. Go to store.google.com/subscriptions.
    2. Find the device you would like to unsubscribe and select “Cancel Subscription”.
    3. Tap the subscription that you want to change.

    4. Cancel at least 24 hours before the month or year ends.

  • Contact

    If you still have problems:

    If none of the above applies to you, reach out to us through support@biker112.com and tell us:
    · Your e-mail address
    · Your username
    · What the problem is, and add screenshots if possible

    We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive an answer your question.

  • Do you have any suggestions for us?

    We’re happy to hear your thoughts! If you would like to share any ideas on how we can improve the app or if you have any other suggestions, please use this contact form.

    We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive a reply.

    For partnerships

    Interested in partnerships or sponsorships? Please reach out to us through partnership@biker112.com.

    We will get back to you as fast as we can. Please note that it might take up to 5 business days for you to receive a reply.